ESSAY Question:

Question 1

a) Discuss the four areas of change with example. (8 marks)

b) State any four reasons why people resist to change. (4 marks)

c) Discuss any four techniques for reducing resistance to change. (8 marks)

Short Answer (ANSWER ALL QUESTIONS)

a) List 5 things that a manager can do encouraging ethical behaviour in an organization. (5 marks)

b)List and explain the five approaches that organizations can take with respect to environmental issues and going green. (5 marks)

c)Briefly discuss the difference between efficiency and effectiveness. (5 marks)