Essential character of a leader Management styles Leadership power Total Quality Management Leadership philosophyfquality improvements Servant leaders Morale problems within an organ. (causes) Human Relationships Positive group members Team building Intrinsic and Extrinsic values Work morale Theory X and Theory Y Maslow's theory Emotional intelligence Leadership and persuasion Diversity Women in the workplace Delegation Management skills Principles of effective listening Participatiye Leadership Forming= Storming, Norming, Principles for assigning work Preferred sources of information Stages of the life cycle of a group Words important in human relations Art of persuasion Lead by example what does it mean