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Essential expectations, crucial to the quality guest service experience are referred to as: a. Primary expectations. b. Personal expectations. c. Secondary expectations. d. Explicit expectations.

Essential expectations, crucial to the quality guest service experience are referred to as: a. Primary expectations. b. Personal expectations. c. Secondary expectations. d. Explicit expectations. e. Implicit expectations.Which alcohol is served before a meal? a. Cordial b. Aperitif c. Digestif d. Appetizer e. None of the above

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