Estelle Lovett is a Community Support Worker at First Access. Today she has an administration day onsite to catch up on documentation and planning. During her morning tea break, she enters the staffroom to make a coffee and discovers there is none left. She remembers that there is a bulk order that is kept in the storeroom. On entering the storeroom, she is narrowly missed by a box of plastic gloves that have been stacked on the top shelf. She notices the storeroom is looking a little disorganised. She sees the coffee in glass jars on one of the shelves. She has to use the storeroom stepladder to reach the glass jars. While up on the stepladder, she notices someone has left a Stanley knife on top of a box that hasn't been retracted. Estelle takes the stepladder over to the box with the Stanley knife, steps up and retracts the blade, then takes the knife down and puts it away in its place near the inside of the doorway.

By referring to the scenario:

• Identify one practice improvement that should be suggested.
• The reasons for suggesting each improvement, including the legal and ethical requirements.
• Outline any potential or actual breaches and unethical conduct.
• Refer to specific workplace policies and procedures that are relevant to the case and that should cover the improvement suggestion.
• How each improvement will help staff to meet legal and ethical requirements.
• Recommendations for reviewing and developing your workplace policies and procedures.