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estion Completion Status QUESTION 16 points In this exercise, please read the mini-case and answer the questions that follow. Ray Wilson is Quality Manager of

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estion Completion Status QUESTION 16 points In this exercise, please read the mini-case and answer the questions that follow. Ray Wilson is Quality Manager of the Tiffin, Ohio, plant of North-West Electric, a manufacturer of electrical components. Some North-Wes locations have implemented various forms of broad-banding and delayering in response to job-based pay structures. He heard about th experiences of Tiffin's sister plant in Kinston, North Carolina, at a recent quality conference. This made him consider his own situation. Hi staff is generally effective, but they do not always do well in the highly ambiguous environment of the plant because their dofino responsibilities do not incorporate a great deal of flexibility, and many of them are reluctant to step outside their roles. There are four lovels o employees between him and his hourly staff; Ray sometimes fools overly insulated from the happenings on the shop floor. Now, Ray has to decide whether or not to try this approach with his own staff, and what specifically to do if he does make changes, to the top ALTO POF ALT+F10 M) Baragraph 10pt IXO @a Arla iii A Question Completion Status QUESTION 11 points In this exercise, please read the mini-case and answer the questions that follow. At the end of every semester, students fill out performance measures to evaluate the quality of instruction and the overall course. Professor Susan Young knew that those evaluations were subject to several errors in rating bias so she decided to investigate whether any of these errors were occurring on her own evaluations. In addition to conducting the evaluation, she had students fill out a brief demographic survey and she conducted several random interviews with students to find out more information on why they rated her as they did. After gathering all of her data, Professor Young analyzed the information to see if she could identity any trends. What she found was quite interesting. Fr, after reviewing the evaluations themselves, she discovered that students who thought her tests were difficult tonded to rate her negatively in all other After interviewing her students, she found that some of them had rated all of their professors very high, very low, or right down the middle. They did not want to differentiate so they tended to only use one part of the rating scale Che students tended to compare Professor Young to other instructors that they had that somester. One student who was planning on taking unother course from her in the spring said that if she somehow figured out or know that the student had given her a high evaluation, she would be more in grad that student's performance next semester. Finally, in analyzing the demographic data provided by the students, Professor Young found out that the white females were giving her higher ratings than students with other demographic compositions in the class. Professor Young had certainly learned quite a bit in analyzing her performance evaluation. She decided that next semester sho would discuss rating errors with her class before having them evaluate her own instruction For the presso estion Completion Status QUESTION 16 points In this exercise, please read the mini-case and answer the questions that follow. Ray Wilson is Quality Manager of the Tiffin, Ohio, plant of North-West Electric, a manufacturer of electrical components. Some North-Wes locations have implemented various forms of broad-banding and delayering in response to job-based pay structures. He heard about th experiences of Tiffin's sister plant in Kinston, North Carolina, at a recent quality conference. This made him consider his own situation. Hi staff is generally effective, but they do not always do well in the highly ambiguous environment of the plant because their dofino responsibilities do not incorporate a great deal of flexibility, and many of them are reluctant to step outside their roles. There are four lovels o employees between him and his hourly staff; Ray sometimes fools overly insulated from the happenings on the shop floor. Now, Ray has to decide whether or not to try this approach with his own staff, and what specifically to do if he does make changes, to the top ALTO POF ALT+F10 M) Baragraph 10pt IXO @a Arla iii A Question Completion Status QUESTION 11 points In this exercise, please read the mini-case and answer the questions that follow. At the end of every semester, students fill out performance measures to evaluate the quality of instruction and the overall course. Professor Susan Young knew that those evaluations were subject to several errors in rating bias so she decided to investigate whether any of these errors were occurring on her own evaluations. In addition to conducting the evaluation, she had students fill out a brief demographic survey and she conducted several random interviews with students to find out more information on why they rated her as they did. After gathering all of her data, Professor Young analyzed the information to see if she could identity any trends. What she found was quite interesting. Fr, after reviewing the evaluations themselves, she discovered that students who thought her tests were difficult tonded to rate her negatively in all other After interviewing her students, she found that some of them had rated all of their professors very high, very low, or right down the middle. They did not want to differentiate so they tended to only use one part of the rating scale Che students tended to compare Professor Young to other instructors that they had that somester. One student who was planning on taking unother course from her in the spring said that if she somehow figured out or know that the student had given her a high evaluation, she would be more in grad that student's performance next semester. Finally, in analyzing the demographic data provided by the students, Professor Young found out that the white females were giving her higher ratings than students with other demographic compositions in the class. Professor Young had certainly learned quite a bit in analyzing her performance evaluation. She decided that next semester sho would discuss rating errors with her class before having them evaluate her own instruction For the presso

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