Eugene introduced Ralph to Ben. Ben had worked at Eugene's Western Wear Outlet Store for three weeks and was Ralph's designated go$-$to person for any questions he may have. Eugene explained to Ralph and Ben it was going to be a busy day; a big product promotion was starting and many of the store's products were on sale. Eugene told Ralph and Ben to expect a crowd of customers as soon as the store opened for business and not to be surprised if they would have to forgo breaks and take a late lunch, since the store was still short$-$staffed. Ralph was nervous and apprehensive; by noon he had helped many customers to the best of his ability, but he couldn't answer many of their questions, made several mistakes ringing up sales, and Ben and Eugene were too busy to help him. By the end of the day, Ralph, who really needed the job, wondered if his new position at Eugene's Western Wear Outlet Store was the right job for him.

Critique the new hire orientation process at Eugene's Western Wear Outlet Store and explain which elements of an effective orientation were missing.

As you have learned, orientation of new employees can take a significant investment of a manager's time. Develop a recommendation that supports this investment.

Identify two challenges faced by managers when new hire orientation processes are ineffective. Develop two solutions to address these challenges.

Why are onboarding and orientation processes imperative for a company$$s success?