Eva is 21 years old and has a mild intellectual disability. She arrived from Croatia with her parents and older brother 10 years ago. She attends a Day Program 2 days a week and works in a coffee shop 2 days a week. She is very social and gets along with everyone and would like to live on her own one day. Recently her parents mentioned that there is another girl at the Day Program who is bullying her. The client is 19 years old and has Down Syndrome. She has called her names, stolen from her and even physically assaulted her. Eva's parents are becoming concerned about this, but are too afraid to say anything because they are worried about what will happen to Eva and her service. 

2. There are a number of statutory requirements that case managers must abide by. Discuss one that might be relevant when working with Eva.
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5. Provide one reason why it is important to ensure that the client participates in setting goals.
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8. How can you ensure that you provide a culturally inclusive service to Eva?
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11. What are the rights of the client to complain and how can you assist the client to make a complaint?