Evaluate the efficiency of the firm. Chapter 2: Know what a sustainable business strategy is and how it relates to operations and supply chain management. Define operations and supply chain strategy, competitive dimensions, Trade-offs. Assessing Risk Evaluate productivity in operations and supply chain management. Chapter 3: Evaluate demand using quantitative forecasting models. Apply qualitative techniques to forecast demand. Chapter 4: Explain what capacity management is and why it is strategically important. Determining Capacity Requirements. Evaluate capacity alternatives using decision trees. Compare capacity planning in services to capacity planning in manufacturing. Chapter 4A: Learning Curves Understand what a learning curve is and where learning curves are applicable. Plot and Analyze Learning curves. Chapter 6: Manufacturing Processes Understand production process mapping and Little's law. Explain how manufacturing processes are organized. Understand what a manufacturing process is. Solve problems using Little's Law