1. Evaluate the impacts of the COVID-19 pandemic on the business performance of Aviva and RSA for year 2020 compared to year 2021 using financial ratio analysis, including:
   • Net Written Premium
   • Net investment income
   • Claims and Benefit paid
   • Profit for the year
   • ROA
   • Employee numbers and total staff costs
2. Assess the actions have been taken by Aviva and RSA in response to the COVID-19 crisis in relation to operations, risk management and supporting stakeholders (customers).
3. Evaluate the new opportunities for the insurance industry in the medium to long term following the COVID-19 Pandemic.