Evaluate Value add vs non value add .

Example: Going to the Dentist, the process is "your regular dental exam" Step Time Value added? Call to make appointment 5 min Drive to appointment/park 10 min Check in at front desk /pay copay 3 min Fill out patient questionnaire 3 min Wait in waiting room... read old magazines 15 min Be escorted back to the dental chair (and wait) 8 min Dentist enters and talks about what to expect and 3 min reviews questionnaire with you X-rays are done 5 min Hygienist cleans teeth 10 min Dentist checks teeth 3 min Dentist provides fluoride treatment 3 min You check out at front desk / make next appointment 2 min Drive home 10 min NVA time = minutes; VA time - minutes _/80 min - % Value Add Time