Evaluating Process and Supply Chain Design

• What is the lean concept, and why is it important to study?
• How can lean be applied to manufacturing and service processes?
• Will lean work in service environments? Why or why not?
• Discuss ways to use lean to improve one of the following: a pizza restaurant, a hospital, or an auto dealership.
• Why is lean hard to implement in practice?
• Explain the relationship between quality and productivity under the lean philosophy.