Evaluation Planning Develop/ Review Objectives of Solution LEVEL 1: Data Collection Reaction and Planned Action Data Analysis Capture Costs of Solution LEVEL 3: Application and Implementation Collect Data After Solution Isolate the Effects of Solution Develop Evaluation Plans and Baseline Data Collect Data During Solution Implementation LEVEL 2: Learning and Confidence Implementation LEVEL 4: Business Impact Convert Data to Monetary Value Calculate the Return on Investment LEVEL 5: ROI Identify Intangibles Intangible Benefits Reporting Generate Impact Study