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Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a

Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control. O concurrent O feedforward feedback evaluation O bureaucratic

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