Every word fact or idea from an outside source must be properly cited.

Compare and contrast coaching and counseling. Give examples of both coaching and counseling.

Briefly explain the eight principles of supportive communication.

Describe the steps involved in descriptive communication. Give a specific example for each.

Case:

Your spouse has reminded you on several occasions during the past week how he wants to visit his family this weekend. He has implied that unless you agree to go, you will hear about this until the day you die. Which influence strategy is your spouse using?

Your friend Eleanor confides in you that she feels completely overlooked in her organization. She is struggling to figure out how to gain credibility within a large bureaucratic system. Her questions remind you of the determinants of position power. What advice would you give her?

Explain the arguments of bridging structural holes.

Compare and contrast the four responses to interpersonal conflict other than collaborating. Also, briefly identify the situation where each response would be most appropriate.

Using the framework for the collaborative approach to problem solving, explain the behavioral guidelines when one acts as an initiator when confronting someone. Also, provide example statements that the initiator can make for each major guideline