Exam Lesson Name: Digital Literacy in the Workplace Exam number: 700952RR Exam Guidelines Exam Instructions Question 9 of 20 : Select the best answer for the question. 9. A sales employee that Subbu manages is very good with customers, but she often keeps them on the phone for too long. Subbu wants to give her constructive criticism to help her improve her performance. What would be the best way to phrase that criticism? O A. You shouldn't be so chatty with people you barely know. Try hanging up the phone once you know you've made the sale. O B. I notice how much customers love talking to you, but that often seems to take up a lot of your time. O C. You're good at your job, but you have a real problem with talking too much. ersations, you could easily increase your sales numbers