examine and improving customer experinece of sephora compnay using google review.

Window Help 879% Mon 7:45 pm ACC3714 Semester 2 2021 Customer experiences + Two-Factor Authentication 1/6649056/mod_resource/content/4/BUACC 3714 Semester%202%202021_Group20Assig Finish setting up two-factor authentication on this Mac os e Apple Cloud Facebook Yahoo b Bing Google w walceda Twitter Inkedin The Weather Channel mnation.pdf 8 / 10 100% + Question 3. Examining and improving customer experience of your (selected company using Google reviews Customers have always been a key concem for organisations. Satisfying customers is critical to achieving increased sales, market shares, and therefore the shareholder value. Customer experience is one of the four major perspectives of the Balanced Scorecard (BSC), which underlies a strategic performance measurement system. Online reviews are an effective and public information for companies to learn from their customer experience. Among other review platforms, Google reviews have become more popular for customer feedback and suggestion on a company's product and/or service. Reviews can be obtained by searching the business harne in Google search engine or in Google Maps, which enables users to write and see customer reviews and rates on a scale of 1-5, including the following categories: 5 - "loved it", 4 - "liked it", 3 - "it was okay", 2 - disliked it, and I hatedir. Required: a. In your own words, briefly describe the background, core business(es) of your existing company or a selected company or a local business (manufacturerservice provider), and then discuss how important customer experience is for the performance of your selected company. b. Using Google reviews on your selected business's product or service to analyse and improve customer experience. As a junior management accountant, you are required to 1 MacBook Pro Window Help 879% Mon 7:45 pm ACC3714 Semester 2 2021 Customer experiences + Two-Factor Authentication 1/6649056/mod_resource/content/4/BUACC 3714 Semester%202%202021_Group20Assig Finish setting up two-factor authentication on this Mac os e Apple Cloud Facebook Yahoo b Bing Google w walceda Twitter Inkedin The Weather Channel mnation.pdf 8 / 10 100% + Question 3. Examining and improving customer experience of your (selected company using Google reviews Customers have always been a key concem for organisations. Satisfying customers is critical to achieving increased sales, market shares, and therefore the shareholder value. Customer experience is one of the four major perspectives of the Balanced Scorecard (BSC), which underlies a strategic performance measurement system. Online reviews are an effective and public information for companies to learn from their customer experience. Among other review platforms, Google reviews have become more popular for customer feedback and suggestion on a company's product and/or service. Reviews can be obtained by searching the business harne in Google search engine or in Google Maps, which enables users to write and see customer reviews and rates on a scale of 1-5, including the following categories: 5 - "loved it", 4 - "liked it", 3 - "it was okay", 2 - disliked it, and I hatedir. Required: a. In your own words, briefly describe the background, core business(es) of your existing company or a selected company or a local business (manufacturerservice provider), and then discuss how important customer experience is for the performance of your selected company. b. Using Google reviews on your selected business's product or service to analyse and improve customer experience. As a junior management accountant, you are required to 1 MacBook Pro