Examine ERP implementation case studies from leading ERP vendors, identify key use cases such as the following, and for each use case evaluate the challenges, successes, and trends associated with deriving business value from an ERP solution.

• Improve customer experiences
• Enhance employee engagement
• Innovate business processes
• Optimise business process services
• Advance operations and productivity
• Realise digital transformation
• Empower the workforce with insight
• Manage complex, large-scale projects
• Transform finance and operations