excel = calculate using formulas for SPC , cp, cpk out of 273 applications submitted in a 12 month period 81 applications were submitted incorrectly or delayed due to missing information and a broken time management structure with extreme approval requirements and two systems that did not integrate on a quaterly basis. Each application entry takes 7 mins to enter and the approval process should is automated for a total of 2 mins. The omplete processing time is a total of 9 minus. rejected applications and resubmitted approval process exceeds 30 days. Goal is to standardized process to 5 mins or less