Question
(Excel problem) The marketing group for a software development company plans to conduct a telephone survey to determine customer attitudes towards new potential products under
(Excel problem)
The marketing group for a software development company plans to conduct a telephone survey to determine customer attitudes towards new potential products under development. In order to have a sufficient sample size to conduct the analysis, they need to complete surveys with at least 200 respondents from each demographic group (young male, older male, young female, older female). It costs $2.00 to make a week day - daytime survey call and $2.50 to make an evening or weekend phone call. This cost is incurred whether or not anyone answers the phone. Table 1 shows the probability of a given customer answering the phone during each time window. Assume the survey is conducted with whoever first answers the phone. In order to level load the staffing requirements, no more than 40% of the calls can be made during any one time window. How should the marketing group conduct the telephone survey so as to meet the sample size requirements at the lowest possible cost?
Table 1 | |||
Who Answers? | Weekday - Day Calls | Weekday - Evening Call | Weekend Calls |
Young Male | 7% | 15% | 25% |
Older Male | 32% | 35% | 20% |
Young Female | 11% | 15% | 25% |
Older Female | 30% | 30% | 20% |
No answer | 20% | 5% | 10% |
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