Excuses and Apologies are "Everyday Conversations". In the Apologies section, the author reminds not to minimize the feelings of others or include excuses for what we did. Do people ever receive an "excuse" from someone when an "apology" was needed? Or some other form of "non-apology"? Or maybe someone observes one in a conversation, or even offered one?

Explain a situation and describe the "non-apology". What was missing from the comment? How does this make someone feel? (this may depend on their role in the interaction) Create an improved version of the apology, and explain why it would be more helpful to the interaction.