Executive letter to the VP of the U.S. branch recommending a strategy and best practices for sustaining the change efforts. Specifically, you must address the following criteria:

1. Recommend one strategy forevaluating the business impact of change.
   1. How can they sustain change efforts through performance management?
2. Recommend twobest practicesfor ensuring new skills are applied on the job.
   1. Include at least one reinforcement technique leadership can use to sustain change.