Exercise 1

You are the Sales Manager of Inner Sydney Timber and Hardware Pty. Ltd..

A customer has written a letter of complaint asking for an adjustment of 20% discount off their latest order of building supplies because of the inconvenience caused by late delivery.

You feel that this demand for a 20% discount, which represents $250, is unwarranted as you arranged to have the materials delivered on time. The delay was the fault of the transport company.

The customers name and address are Mr. J. Rodgers, 62 Lynch Avenue, Enmore, NSW 2042.

The address of Inner Sydney Timber and Hardware Pty. Ltd. is 45 Belmore Road, St Peters, NSW 2056.

Draft a letter to the customer acknowledging the complaint and refusing the request for the 20% discount.