Exercise 15-1 Place an "X" in the columns to indicate whether each of the following activities would be included in a bank's customer profitability analysis. Included Not Included a. Opening a bank account b. Supporting an online banking system C. Developing a corporate logo d. Preparing bank statements for mailing V e. Renting off-site document storage facilities (to preserve company data) V f. Hosting the board of directors' annual meeting V g. Gathering information for federal bank auditors