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Exercise 2.10 A university defined four core processes in relation to teaching. An evaluation of strategic importance, health, and feasibility using a survey among

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Exercise 2.10 A university defined four core processes in relation to teaching. An evaluation of strategic importance, health, and feasibility using a survey among the department chairs has resulted in the following assessment: . Develop and Manage Study Programs: Importance 90%, Health 90%, Feasibility 40%. Market Study Programs: Importance 75%, Health 80%, Feasibility 60%. Schedule Courses: Importance 95%, Health 30%, Feasibility 50%. Deliver Courses: Importance 95%, Health 70%, Feasibility 30%. Manage Student Services: Importance 85%, Health 50%, Feasibility 40%. Manage Facilities: Importance 40%, Health 35%, Feasibility 70%. Draw a process portfolio and suggest one process to be selected for process improvement. Justify your choice.

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