Exercise 22-16 Performance measures-balanced Scorecard LO A3 USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), / (innovation and growth), or F(financial). 1. Employee satisfaction survey ratings 2. Percentage of waste recycled 3. Number of reports of mishandled or lost baggage 4 Operating cash flow 5. Employee diversity training sessions completed 6 Accidents or safety incidents per mile flown 7 Percentage of on-time departures 8. Average ticket price 9. Percentage of ground crew trained 10. Time airplane is on ground between flights 11. On-time flight percentage 12. Net income 13. Flight attendant training sessions attended 14. Airplane miles per gallon of fuel