Exercise # 6- Email Due August 3rd @ 11 :59 p.m. Email Weighting: 10% Where to submit Learn@Seneca Submission format Word le Individual or Group: Individual Assignment brief: An increasingly important part of customer service is the skill to write an email in response to a customer complaintor incident impacting the customer. The ability to write clear, concise, appropriate, and accurate messages is therefore an essential skill for anyone working in customer service. This assignment will require you to consider what goes into creating an effective message and to demonstrate your ability to do so. Your email message will be evaluated based on: Your Introduction (Introduce yourself, your title and the company you representas per the scenario) Recap the scenario [explain what has happened) and as well as any compensation you will provide if you decide to do so.) Options regarding the actions to be taken [what you will be doing to remedy it- 2 options for the customer to choose from} Support Material [If you are providing compensation, provide documentation such as vouchers, coupons etc. as at1achments that would go with your email} The summary and closure (For customer understanding recap what your remedy to the situation is as well as any compensation you are offering, including any documentation attached to the email) (Ensure you close with your name, title, and the name of the company you representas per the scenario and any contact information for the customer to get back to you) - Grammar - Punctuation | Sentence structure | Spelling | Correct proper, and appropriate word choices | Use of paragraphs. The scenario: It is winter. You are the manager at Great Wolf Lodge, Niagara, which is very famous for its indoor water park. You are informed by the water park manager of your hotel thatone of their heat systems is out-of-order and they won't be able to maintain a comfortable temperature (i.e. around 30C} in the water park. The temperature may drop to 2G to 22C in the park, which many people, especially kids, may feel cold. It will take around 2 days to repair the heat system. You have around 286 bookings for tonight and tomorrow, and you know the guests come mainly for your indoor water park. Email your guests, Mr. and Mrs. Smith, to explain the situation and suggest possible alternatives