Exercise 8.16 Consider the university admission process described in Exercise 1.1

(p. 4) and the corresponding issues documented in Exercise 6.4 (p. 201).

a Apply the redesign heuristics in order to address the issues documented in Exercise

6.4.

b Capture the resulting to-be model in BPMN.

c Explain the impact of the changes you propose in terms of the performance dimensions

of the Devils Quadrangle.