EXERCISE QUESTIONS: 1) Briefly describe the term operations management. 2) Identify the three major functional areas of business organizations and briefly describe how they interrelate. 3) Describe the operations function and the nature of the operations manager's job. 4) List five important differences between goods production and service operations. 5) Briefly discuss each of these terms related to the historical evolution of operations management: 6) 7) a. Industrial Revolution b. Scientific management c. Interchangeable parts d. Division of labor Why are services important? Why is manufacturing important? Describe each of these systems: craft production, mass production, and lean production. 8) Why might some workers prefer not to work in a lean production environment? Why might some managers resist a change from a more traditional mode of production to lean production? 9) Identify some of the current trends in operations management and relate them to recent news or to personal experience. 10) Why do people do things that are unethical?