Exercises 1037 Page 325 (5 points) Respond to the following statement: \"0111' organization has key performance indicators that measure nancial and nonnancial performance, including customer satisfaction, product and service quality, cost, revenues, and employee satisfaction. We therefore have a balanced scorecard approach.\" Exercises 10-40 Page 325 (5 points) Discuss whether the balanced scorecard strategy map approach is a performance measurement system, a management system, or both. Exercises 10-45 Page 326 (10 points} Develop a balanced scorecard that the dean of the college could use to evaluate the college's operations. Be specic and indicate the purpose of each balanced scorecard measure