Exercises 10-37 Page 325 (5 points) Respond to the following statement: "Our organization has key performance indicators that measure financial and nonfinancial performance, including customer satisfaction, product a service quality, cost, revenues, and employee satisfaction. We therefore have a balanced scorecard approach I a Exercises 10-40 - Page 325 (5 points) Discuss whether the balanced scorecard strategy map approach is a performance measureme system, a management system, or both. Exercises 10-45 - Page 326 (10 points) Develop a balanced scorecard that the dean of the college could use to evaluate the college's operations. Be specific and indicate the purpose of each balanced scorecard measure