EXHIBIT 1: QUARTERLY DATA FOR APPLICATIONS VOLUMES, COMPLETION TIMES, PLACEMENT RATIO, AND MARKET SHARE EXHIBIT 3: AVERAGE PROCESSING RATES FOR THE UNDERWRITING DEPARTMENT Simple Applications* Junior Senior Complex Applications* Junior Senior 2017 2018 Process Q3 Q4 Q1 Q2 New applications: Data entry Simple applications Complex applications 13,072 809 13,224 994 12,813 868 12,592 Mean 4.50 829 Standard deviation 0.10 Total 13,881 14,218 13,681 13,421 Number of applications in process 6,612 6,513 7,633 9,477 Number of completed applications 14,457 14,536 12,642 11,933 Initial review Average completion time (business days) Placement ratio 30 30 32 37 Mean 2.50 3.75 77% 76% 75% 73% Standard deviation 0.25 0.16 Market share 33% 32% 29% 27% Note: Q = quarter; each quarter had 13 weeks Source: Company files. EXHIBIT 2: STAFFING LEVELS FOR THE UNDERWRITING DEPARTMENT Underwriting Mean 1.50 2.25 Standard deviation 0.75 0.75 Process Data entry Initial review Underwriting Print and mail Total Source: Company files. Simple Applications Junior Senior 4 Complex Applications Junior Senior 1 3 3 2 10 3 5 2 0.5 19 6 1.5 7 Image transcription text Print and mail Mean Standard deviation * Number of applications per hour per person Source: Company files. 11.00 0.22 2.00 0.10 3.75 0.20 0.75 0.10 0.38 0.30