Exhibit 2 ClearEyes Process Flow, Demand, Capacity, Utilization Minutes Demand Receptionist 7 14,345 PSR 100415 Technician Staff Surg Connor Cleaner 1 2 2 11,189 11,199 4476 11,199 22,378 8,952 16,112 2 20 8,056 8,056 161,120 2 2 8,056 3,222 16,112 6,444 Task, Annual Demand, and Job Titles Initial patient call 22% defect after this point Mail paperwork Call to remind 40% reschedule call 28% no-show after this point Check in at clinic Intake 74% insured, 26% cash Reminder call 40% reschedule call 30% of insured no-show, 47% of cash check in at clinic Prep for surgery Surgery Cleanup Record (Stall surgeon 4,611,Connors 672 op!) Bandage, walk to waiting Room cleaning PSR checks patient out First (next day) follow-up Tuesday-Saturday room clean (80%) Sunday room clean (20%) 3-week follow-up 21% no-show after fint follow up 3-week room clean 10,566 2 10 20 5.23 5,283 5.23 52.630 92.220 13.40 26,415 15,849 S 3 4 10 3 3 5,283 5,283 5,283 5,23 21,132 52,830 12,678 1,057 4.174 3,171 22.192 8 3 4.174 12,522 Total annual minutes talk time/job title * workers by job title 678 1 2.7 4 92,220 1 40 1 41.009 1 3 2 Intake rooms 2 Examining rooms 3 Surgical rooms Stalf surgeon completes (5,283-672) = 4,611 operations per year, Connors completes 672 Use Exhibit 2 to calculate the current capacity utilization for each category of staff. Based on your work, answer the following questions. Note that all staff are full-time, with non-surgical staff working eight hours a day (net of lunch and breaks) five days a week, 48 weeks per year. Weekend work is covered on a rotating basis. The staff surgeon works seven hours a day net of breaks. How many minutes is a non-surgeon employee available to work each year? How many minutes is a surgeon available to work each year? The next set of questions answer the question, "What percent of the time are the different employee types busy?" Question 3 5 p What percent of the time is the receptionist being used in her position? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time are the patient service representatives (PSRs) being used in their customer-interaction, service-operation positions? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time are the technicians being used in their positions? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time is the cleaner being used in his position? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time is Dr. Zinicola currently being used to perform operations? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time is Dr. Connors being used to perform operations? Please answer with a number rounded to one decimal point. Do not include the percent sign. In the next section of questions, we want to see what effect increasing the number of operations to 6,669 per year will have on employee utilization. Specifically, we are interested in whether or not Dr Zincola can handle the increased workload or whether we need to hire a part-time surgeon to help her out. What percent of the time will Dr. Zinicola be busy if we increase the number of operations to 6,669? Please answer with a number rounded to one decimal point. Do not include the percent sign. Note: Dr Connors will continue to perform the 672 operations she does every year. Dr Zinicola will be responsible for 5.997 operations yearly. If ClearEyes could effect the 50% reduction in yield loss for customers after their Intake appointment and increase the number of yearly operations to 6,669, would there be a need for additional surgical capacity? O Yes O No Exhibit 2 ClearEyes Process Flow, Demand, Capacity, Utilization Minutes Demand Receptionist 7 14,345 PSR 100415 Technician Staff Surg Connor Cleaner 1 2 2 11,189 11,199 4476 11,199 22,378 8,952 16,112 2 20 8,056 8,056 161,120 2 2 8,056 3,222 16,112 6,444 Task, Annual Demand, and Job Titles Initial patient call 22% defect after this point Mail paperwork Call to remind 40% reschedule call 28% no-show after this point Check in at clinic Intake 74% insured, 26% cash Reminder call 40% reschedule call 30% of insured no-show, 47% of cash check in at clinic Prep for surgery Surgery Cleanup Record (Stall surgeon 4,611,Connors 672 op!) Bandage, walk to waiting Room cleaning PSR checks patient out First (next day) follow-up Tuesday-Saturday room clean (80%) Sunday room clean (20%) 3-week follow-up 21% no-show after fint follow up 3-week room clean 10,566 2 10 20 5.23 5,283 5.23 52.630 92.220 13.40 26,415 15,849 S 3 4 10 3 3 5,283 5,283 5,283 5,23 21,132 52,830 12,678 1,057 4.174 3,171 22.192 8 3 4.174 12,522 Total annual minutes talk time/job title * workers by job title 678 1 2.7 4 92,220 1 40 1 41.009 1 3 2 Intake rooms 2 Examining rooms 3 Surgical rooms Stalf surgeon completes (5,283-672) = 4,611 operations per year, Connors completes 672 Use Exhibit 2 to calculate the current capacity utilization for each category of staff. Based on your work, answer the following questions. Note that all staff are full-time, with non-surgical staff working eight hours a day (net of lunch and breaks) five days a week, 48 weeks per year. Weekend work is covered on a rotating basis. The staff surgeon works seven hours a day net of breaks. How many minutes is a non-surgeon employee available to work each year? How many minutes is a surgeon available to work each year? The next set of questions answer the question, "What percent of the time are the different employee types busy?" Question 3 5 p What percent of the time is the receptionist being used in her position? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time are the patient service representatives (PSRs) being used in their customer-interaction, service-operation positions? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time are the technicians being used in their positions? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time is the cleaner being used in his position? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time is Dr. Zinicola currently being used to perform operations? Please answer with a number rounded to one decimal point. Do not include the percent sign. What percent of the time is Dr. Connors being used to perform operations? Please answer with a number rounded to one decimal point. Do not include the percent sign. In the next section of questions, we want to see what effect increasing the number of operations to 6,669 per year will have on employee utilization. Specifically, we are interested in whether or not Dr Zincola can handle the increased workload or whether we need to hire a part-time surgeon to help her out. What percent of the time will Dr. Zinicola be busy if we increase the number of operations to 6,669? Please answer with a number rounded to one decimal point. Do not include the percent sign. Note: Dr Connors will continue to perform the 672 operations she does every year. Dr Zinicola will be responsible for 5.997 operations yearly. If ClearEyes could effect the 50% reduction in yield loss for customers after their Intake appointment and increase the number of yearly operations to 6,669, would there be a need for additional surgical capacity? O Yes O No