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Exhibit 2 SUNG ELECTRONICS DIVISION Cost of Quality Report For Years Ending December 31 (millions of dollars) T T-1 T-2 T-3 Prevention Appraisal 1.1
Exhibit 2 SUNG ELECTRONICS DIVISION Cost of Quality Report For Years Ending December 31 (millions of dollars) T T-1 T-2 T-3 Prevention Appraisal 1.1 1.2 1.1 1.2 2.1 2.3 2.2 2.0 Internal failure 3.2 2.4 2.3 2.1 External failure 8.8 1.8 1.7 1.6 Total quality costs 15.2 7.7 7.3 6.9 Exhibit 3 SUNG ELECTRONICS DIVISION Customer Satisfaction Survey For Years T-3 to T (percent satisfied or highly satisfied) T T-1 T-2 T-3 Product quality 60.5 84.5 84.6 85.8 Durability 57.3 90.4 93.7 93.0 Good value 47.2 76.1 77.5 78.4 Features 61.0 69.3 70.4 70.7 Revenue Exhibit 4 EL MANUFACTURING Operating Statement For the Year Ending December 31 (millions of dollars) Cost of goods sold Gross margin Selling and administrative expenses Net operating income EL MANUFACTURING Modified Balance Sheet As at December 31 (millions of dollars) Working capital Net fixed assets Investment ROI, % Actual 147.4 104.9 42.5 36.4 6.1 Actual 4.1 26.6 30.7 20.0
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