Expert Q&A Done 3. Assume you received a complaint from a loyal customer who purchased a product. The customer is telling that the product is defective and she demand for the replacement of it. Answer the following questions a) What plan of action would you do to address the complaint of the customer? Explain (25 Marks) b) Why customer satisfaction is the primary comcem, based on the situation above? Discuss your answer. 2.Marks)