Explain how the following terms (under Total Quality Management), could apply at either KPU or APH Then, give a practical example as to how these could apply at KPU or APH? The three terms are:

Continuous Improvement - Emplyee Empowerment -Benchmarking

(Note: you can mix and match your answers for each organisation chosen.)

1. Continuous Improvement

Theory:

Practice:

1. Employee Empowerment

Theory

Practice

1. Benchmarking

Theory

Practice