• Explain how the organization uses/could use the Balanced Scorecard to link performance measures to strategy.
• Explain two performance measures that could be used to determine operational success in the company. Identify if they are leading or lagging indicators.
• Identify one example of a performance measure for each of the four perspectives (financial, customer, internal business process, and infrastructure) that is/could be used by the organization. Explain how these measures would articulate the strategy of the organization to the employees.