explain how to answer each scenario  as a general manager

 

Observation 1

• Employees tell you there does not appear to be the option for personal career development at Hometown Cars. For instance, competition within the sales department prevents seasoned sales associates from mentoring new sales associates, and the company does not offer any formal training.

General Manager Recommendation:

Observation 2 A few of the sales associates have emphasized that they are car enthusiasts and take a genuine interest in how the cars they sell perform. However, because of the animosity between departments, they have never been allowed to really explore the cars they sell.

General Manager Recommendation:

Observation 3

Employees share that they are stressed because it feels like there is little opportunity to take care of important personal issues - like keeping up with doctor's appointments and attending their children's school functions.