Explain the 5S quality tools to overcome the above issues.

This is the 5s:

Seiri - sort

Seiton - set in order

Seiso - shine

Seiketsu - standardize

Shitsuke - sustain

Notes: I need it urgently. please help me.

International Journal Information System and Computer Science (IJISCS) M Paper ISSN: 2598-34 PISSN: 2595-0723 CUSTOMER COMPLAINT INFORMATION SYSTEMS AT NATIONAL STANDARDIZATION AGENCY OF INDONESIA Componding author Emot mercubano.id Yuwan Jumaryadi Department of Information System Universitas Mercu Buona, Jakarta, Indonesia 1. Mansfelton Nolekort 11.50 Abstract Technological development changes the low of information where anyone can receive Information easily. BSN as an Indonesian non ministerial government into think about customer toataction with the services that provided. Completion of customer complaint is an important thing in ciment customer satisfaction. At present the delivery of formation regarding complaints againut services done in a conventional more where each ser submit a complaint drectly to the Helpdesk. However, in the case the mou to monitor every complaint that exit to improve the SLAB proposing on Customer Complaint information witem that can monilor customer complaints hoped mot can improve service to any complaint there. This research expected to one users to mat any complaints suomised con be resolved immediately and cre expected to increase SA Keywords Customer Surtulaciones. Complaint. SLA section head 1. INTRODUCTION In the currenter of technological advances, many changes occur in section including the delivery of information 111121. Initially the delivery of Information used more in media but along with the development of existing technology. The delivery of information at him w more likely to use electronic media 3114 The National Standardeation Agency of Indonesia non ministerial government on with the main task of development and coaching standardation activities in the country of Indonesia Information technology in support for and use has become a concern of the orgonation today. The ever-evolving technology has made the development of services to handle elective and efficient customer complaints a challenge for the organisation Organizations must actively seek w ways to provide better vices that can meet the growing demand and expectations of customers Good customer satisfaction can be a demontin the business activities undertaken 14 Sometimes the user does not ke the difficult of problems encountered when using the system in the company, and that of course con reduce the level of usersatufocfon with the services provided in By making a customer complaint information system acon monitoring customer complaints in order to provide better service to customen in the management of current Customer complaint National Standardization Agency of Indonesia the convencional method whore users who experience problem tegarding the applications They have chosen directly contact the helpdesk to assist in resolving these set. The method used is not going wel because the section head coat monitor the problems that exist USCS 43 20 HORICAL Competitive and succesul arganications are organizations that are able to come the maincue and competencies concentrate on core business so they are able to compete in existing industries 8 in motoring a business reg.companies ottenue CRM concept to build very strong roionos with her customers, so that were soldled with the services Information technology eument has a very important role this can be seen by the frequent we technology in the delivery of indomotion 101. Sottoction on indicator that can more the expectations of the user where the company must be able to monitor tond meture it with the services provided Complaint management aims to find out about things that can cause verduistection Complaint management con be used to define what strategies we be used by companies to be able to provide the best products or services to customers 17). Como monagement system i needed to communicate effectively with the expert [12. where the first UISCS 2.0 THEORETICAL to build provided Competitive and success organuotions are organisations that are col to more the main etsels and competencies concentrate on core businesses so they are able to compete in existing industries [] in maintaining a business strategy.componesoten se CRM concepts very strong relationships with the customers that use created with the services Information technology Cunny has a very important role. This can be seen by the frequent use of technology the delivery of Information of Sofifaction on Indicator that con the expectations of the user where the company must be cole to monitor and Complaint management aims to find out about things that can cause we didaction. Complaint mariagement can be used to define what strategies we be used by companies to ale to provide the best products or services to customers 17. Complaint management communicate atfectively with the per 12), where the ser feil complain about the problem at occurs and then the Helpdesk wil solve the problem according to his expertise 14. Complaints Management System will store eachers complaints and then the data obtained from these sites con bewed as reference in the decision to increase the service to the user to improve the CRM be needed 10 2.1. Information System Information systems are computer based systems that are used to process data hot con be used as decision makers and generally was designed to assist in the decision making process. Figure shows the elements and relations of information system SOFTWARE FONO PROCHURE Figure 1. Unih & Relations of information System 14 Computer based information system are systems that consist of sware, hardwore personnel fles and procedures which con generate knowledge Computer based information systems have been used by many people to help with several things such as decision making 115 cataloage and reporting to be more effective 110 and many other benefit 22. Customer Satisfaction Customer satiloction is an important thing that needs to be indenfood by a company the company want to develop the user is said with the services provided by the company, it will have a positive influence on the company progress Customer sofisfaction con increase if the user expectation obtained. Vice versootstoction con decrease i user expectation is not obtained 118 Rapid change and development of Information Technology organation to arking chwile because the customer foels dissatisfied it we have an impact on the comandi succhiets and changes in information Technology require argonation toute System 114. The Helpdesk wife expected to be able to customen in delivering their problems and so help management managers in monitoring employee performance Helpdesk customer support Center in organization that provides information support to users with the intention of solving problems faced by users when using resources or focis Help Desk UISCS 44 in the organisation. The mechanism for retrieving helpdesk information will be suitable for user in managing complaints and proper system maintenance 11201 Wm the system that hondies every problem presented, it can help companies monitoring problem and mathe Services provided 211. By providing administrative ionce regarding the work that has been done it will help the user so that the problems faced can be resolved mediately, and the help the helpdesk to monitor any complaints that exist in the organization. The mechanism for retrieving helpdesk information will be suitable for use in managing complain and proper system maintenance 5201, Win the system that harder every problem presented. it can help companie monitoring problems and the services provided (211. By providing administrative distance regarding the work that has been done it will help the user so that the problem foced con be resolved immediately, ondoo help the desk to monitorary complaint that exist 2.2. Website website b o colection of publicly available, trinked web pages Websites may be Created and maintained by an individual group business or organuotion for a variety of Durbed The World Wide Web is made up of a publicly accessible with Websites in a variety ma is almost ancies, including educational site news selform, social medio stes e-commerce shes of the Dogere more of text and other media of sold the form of a website a no dictated by any person might create a website of nothing but black and white pictures of roles or the word carinked with the to another web page. However, many sites folow a standard pattem of a homepage ratine word mouse off to other categories and content within the website Websites were not closified by to level domain 122 2.3. XAMPF XAMPP the software that supports many operating system and a compilation of several program is function is as a stand-alone server or location, which consists of the Apache HTP Server program. MySQL date and language Worlators written in the and Pol programming languages. The name XAMPP stand for which tour operating system of Apoche, MySQL.PHP ondert 123 2.2. PHP programming language that is widely used for handing the creation and develcomend of a web and can be used in HTML, Ponds for PP Hypertes Percenter and wes the language that included in HTML documents well as working on the server side server side Membedded sorotal. This means that the syntax and commands given theo of this scripting languages to make on oplication where the application which bol by in general will give results to the web browser, but the overall process on the server 4 24. Database Database a collection of data thot seated logicaly, have a secretion and we together, which is designed to furthe need of information of an orgoration 12 2.5. MySQL The use of DBS today is very important in all nects both on a la peor malicom. The DAMS ved MySQL MySQL is widely used DMS. MYSOL the most popular open source database software in the world, MySQL is the first choice for many software and application developers. This is due to the advantages of MySQL including is easy to understand syntax supported by genera program such as C.Cova PHP Pyton. Based on a survey found on ab-engines.com.mysol in the 2nd portion 124 3.0 METHODOLOGY The system development methodology used as the research oge the System Development Le Cycle (SDLC10), The DLC method used a watertoll The stages of the te cycle of the development of the watertoltemused as a stage in this research are as follow Panning At this stage schedule is made for making item functionality such as terinterfaces and databases, which willater be used as guidance in oppilation development Analyse at this stage, the idea of system functionality will be realized by designing system functionalities, there will be paides for coding processes USCS 45 d implementation Design Designatis made in the previous step will be the guide By using PHP programming language and MySQL database to implement the design that have made The step aho will do esting where programmet wild functionality and logic test We also will do Block Box Testing, a testing method focusing on funcionally requirements, and there is something wrong we w fix bug that wil possibly be encountered her lounched on the market. Programmer wil evaluate ser soction and that will be the Guide to the problem and bugging at SANS CON USCS 45 Design Design that is made in the previous step wil be the guide. By using PHP programming language and MySQL adalose to implement the design that have made The step cle will also do testing, where programmer wil do functionality test and logic test We oho wil do Block Box Testing a testing method focusing on functionality requirement. lounched on the market. Programmer wil evaluate user satisfaction and that will be the guide to the problem and buggesting 40 RESULANTS AND DISCUSSION 4.1. Proposed System Analysis gure 2. Use Case Diagram of Customer Complaint information System with the existence of weaknesses in the ongoing system, a new system formed with the expected to run timely so that it can provide useful benefits for user 4.2. Functional System Requirement in the study, the functional requirements of the system are as follows User admin. Division Head ofit Services, it Helpdesk 1. User Customer asen / Customer should log in to the customer complaint management system by entering email email and access b. Users Customer can choose the type of complaint they experience and choina delcriotion of the problem with the service they are experiencing 2. Administrator a. Administrators should log in to the customer complaint management system by entering email email and accent D Administratos con add update delle / Customer from the stem 3. Division Head of it Services a. Division Head of if Services thoud log in to the customer como management system by entering emal, email, and access right, b. Division Head of IT Services consign Digments to the Helpdesk according to the type of complicit from the user / Customer and the Helpdesk takes a leave before ficket problem resolved the Divion Meos of IT Services con cui another Helpdesk to resolve complaints so that the specified SLA can be reached The Division Head of IT Services vertying user Customer complaint reports that have been completed by the Helpdesk d. The Division Head of IT Services cons of complaints to ensure service mothy USCS 46 4. IT Helpdesk a. IT Helpdesk should log in to the customer complaint management system by entering emat email and acces right b. the IT Helpdesk has taken the ticket provided, and is working on it, feldek should change the status of the ticket to working on it, and the ticket is completed then Helpdesk should close the ticket to provide information to Division Head of Services to very ticket problems that can be declaredo 1 53% .. KEKAL SELAMA... 4G 4:55 PM