Question
Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the reasons, cushioning the bad news, and closing pleasantly.
Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the reasons, cushioning the bad news, and closing pleasantly.
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Accounting Information Systems
Authors: Marshall B. Romney, Paul J. Steinbart
13th edition
133428532, 978-0133428537
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