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1. Explain the difference between merchandise retailers and service providers? 2. What do you think each one is doing to attract and keep customers? 3.

1. Explain the difference between merchandise retailers and service providers?

2. What do you think each one is doing to attract and keep customers?

3. What are the current challenges facing each one?

4. Which do you prefer to shop at? Why?

5. Any other comments to share?

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