* Explain the recommendations and implementation

* Clarification and how it will happen

B. RECOMMENDATIONS

1. They should have posts in social media that are relevant with this generation's sense of humor since many gen Zs love to eat out, they would be intrigued what it would be like to dine in their restaurant.

2. They should start to improve and re-new their way of serving dishes and food, wherein the amount of food must become proportional, and the time taken for it being prepared and served must be lessened for the customer to be able to enjoy and appreciate the service and the food servings.

3. Employees' creativity and new ideas can be encouraged in a variety of ways.

4. They have several options for improving their customer service. One method is to train employees on how to handle customer inquiries and complaints properly.

C. IMPLEMENTATION STAGE

1. Utilize their social media accounts well and hire a social media manager and a layout artist that has a different sense of humor that can go with any generation.

2. Better management and estimations of the food for it to still be proportional for the customer and the restaurant's budgeting scheme. Also, there should be a better kitchen manager wherein he/she may be able to implement a faster and quicker yet accurate way of preparing and serving food.

3. Bench Cafe can host brainstorming sessions where employees can come up with new ideas for services or marketing campaigns. They can also provide incentives to employees who come up with successful new ideas. To stay ahead of the competition, Bench Cafe should also invest in research and development. This can be accomplished by either hiring a dedicated research and development team or partnering with another company that specializes in research and development.

4. Customer service training courses or seminars can help with this. Another way to improve customer service is to ensure that it is a company priority. This can be accomplished by developing customer service standards and procedures and holding employees accountable for them.