Explain the scope of OB in service jobs and describe its role in improving customer service.

2. Creating a high-performance organization is very difficult. Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover. What can employers do to enhance job satisfaction?
4. Describe the five value dimensions of national culture as identified by Hofstede's framework for assessing cultures.
6. People in the workplace often have a good sense of themselves. Explain the effect of core self-evaluation on job performance. How could this help a person in the workplace?
8. List and explain any three decision biases or errors.
10. Explain how stereotyping can cause problems for some managers when making ethical decisions. Provide an example.
12. Compare and contrast a manager that implements Theory Y and one that adheres to the expectancy theory. How would each choose to motivate their employees? Give a concrete example of how both theories work.
14. What are the three relationships in Vroom's expectancy theory?
16. How do we get the best out of our employees? Compare and contrast the benefits of intrinsic rewards such as recognition and extrinsic rewards such as pay as forms of motivation. Give examples of each.
18. Evaluate variable-pay programs in terms of their impact on motivation and productivity. Include the benefits and challenges of each of the programs.
20. Discuss the advantages and disadvantages of group decisions as compared to individual decisions.
22. There are four steps a manager can take to create teams. Explain how organizations can create team players. Give an example in each step.
24. Cultures tend to differ in the degree to which context influences the meaning that individuals take from communication. Distinguish between high-context and low-context cultures. Give examples.
26. Discuss the commonalities and differences between transformational and charismatic leadership. Give two examples of each.
28. Outline and discuss the four-stage conflict process. Give an example of each of the four stages.