Explain the various interpretations of quality management in the tourism indest is a) People buy shared use rights to tourism products b) People pay different prices for their holidays/packages. c) Customers often have unrealistically high expectations of holidays Task 2: Read the following scenario and discuss your answers to the following questions CASE SCENARIO Chemical Coffee A caf has purchased a new espresso machine for $20,000. On the weeken it mainly operates with part-time staff. The regular staff have been trained in making the various escresso styles and also shown the cleaning process. One of the regular stati trained a part-time stafi an how to use the machine. After 2 months, figures show a decline in income especially during the weekend. The manager discovers that the customers don't like the coffee during this weekends. After observing the staff, he finds that the chemicals used to wash the machine were not properly flushed out of the machine. This affects the taste of the coffee and as a result, it will take tirite to regain lost business. State and discuss your answers: 1. What was wrong with the training procedure and how can it be improved? 2. What steps should have been taken to ensure that all staff knew how to operate the machine? 3. Why is it important for a manager to understand the operational issues of every