Explain why effective communication helps an organization gain competitive advantage. 2. Describe the communication process. 3. Explain the information richness of communication media available to managers. 4. Describe the communication networks that exist in organizations. 5. Describe important communication skills that managers needs as senders and receivers of messages.

• Part 1) List three things you personally learned from Chapter 13 (textbook and/or in-class materials). Remember these are reflective questions. Please add why you think these are important to the world of effective management and leadership and how they will change or improve you as a leader.

Essentials of Contemporary Management,Jones & George, 9e

ISBN-13: 9781260261530