1. Explain why the responses to each scenario are appropriate or inappropriate.

1. A person describes the traumatic and violent physical abuse they suffered as a child at the hands of their mother.

APPROPRIATE: 'Sounds like you had a really rough start to life. Understandably, that would still affect you today.'

INAPPROPRIATE: 'That was a long time ago. It's time to get over it.'

2. A person describes the emotional abuse inflicted upon them by their ex-wife.

APPROPRIATE: 'That sounds really awful. I am so glad you decided to leave her and find a healthier environment to live in.'

INAPPROPRIATE: 'Well, how much harm could a woman really cause. I mean, it's not like she was hitting you.'

3. A person describes an incident when they were recently sexually assaulted and asks for advice, but you feel they need counselling from a more qualified and knowledgeable mental health professional.

APPROPRIATE: 'This is a hard time for you, and I thank you for sharing this with me. Sounds like you have a lot to talk about, and I'm wondering if counselling is an option for you right now. I know someone nice and experienced, and I think they could really help you. Would you like me to organise an appointment with them, and maybe then we can talk about some support for you while you're waiting to get in to see them?'

INAPPROPRIATE: 'I can't help you with this. You need to speak to a counsellor or psychologist.'