Explain with an example: 1. Business Process Mapping 2. Customization of an ERP system Question No. 2 [5x4-20 marks] 1. Which of the following statement or statements is right? (Mention statement or statements clearly in the answer sheet) A. Enterprise asset management is part of customer relationship management (CRM). B. Data warehouse is a core component of business intelligence. C. In small and medium size enterprises, SAP implementation is not feasible. D. Outsourcing and Offshoring are different. E. Microsoft Dynamics AX is a spreadsheet developed by Microsoft. 2. Which of the following statement or statements is right? (Mention statement or statements clearly in the answer sheet) A. WMS uses a database configured to support warehouse operations. B. The reason for outsourcing could be to gain access to world-class capabilities. C. Oracle E-Business Suite Software utilizes Relational Database Management System. D. CRM and SCM are the same. E. ABAP is a low-level programming language.