• Explanation of what is Knowledge Management System (KMS).

Using Porter's Value Chain, what influences will KMS have across the primary and secondary elements of the value chain. What influences will KMS have on margin?

• If the organization had to choose a department to start the KMS deployment, which department would be the best choice? Given that the team does not know anything about the state of the departments, what kind of characteristics of process, people, and customers within a department indicates an urgency to launch KMS in that department? -
• Conclusion -