Question
Explanatory Questions 1. A. Explain the two classifications of quality dimensions for goods and services. (10 marks) B. Contrast the similarities and differences between the
Explanatory Questions
1. A. Explain the two classifications of quality dimensions for goods and services. (10 marks)
B. Contrast the similarities and differences between the two classifications for services. (5 marks)
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Essentials of strategic management
Authors: Charles w. l. hill, Gareth r. Jones
3rd Edition
1111525196, 978-1111525194
