Explore the latest trends in CRMs.

"CRM systemscompile datafrom a range of differentcommunication channels, including a company's website, telephone, email, live chat, marketing materials and more recently,social media.They allow businesses to learn more about their target audiences and how to best cater to their needs, thusretaining customersand drivingsalesgrowth.CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviours, from the perspective of the company."

https://en.wikipedia.org/wiki/Customer_relationship_management