Expo Nouvellle, Inc. is a relatively new company that originated as a start$-$up in the $2010$ s$.$ Now, as the business is taking off, many in the company are turning to make the work more efficient. The founder of the company, however, wants to ensure that the focus remains on the customer. She is asking you, a consultant who knows about business processes, about a term she heard at a conference $-$ "Process Orientation." She hopes that you will be able to explain. Which of the following do you think best represents that lesson?

A$.$ Ensure that annual bonuses are tied to target completion by each department, e$.$g$.$ contracts completed or payments processed.

B$.$ Ensure that employees are trained to do multiple jobs, e$.$g$.$ finance and marketing so that they can rotate across these departments as needed.

C$.$ Ensure that business processes are modeled and posted in each room so that they can be scrupulously followed by each employee.

D$.$ Ensure that employees are encouraged to innovate and respond to customer concerns, instead of only responding to the reporting requirements of the organizational structure.